Privacy Policy

This policy explains how Buy2Grow ("Buy2Grow", "we") handles information when you use buy2grow.in and the Buy2Grow WhatsApp assistant (the "Service"). The Service lets businesses ("Customers") answer their own end users on WhatsApp using the official WhatsApp Business Platform from Meta.

1. Information we collect

• Account information: name, business name, email, WhatsApp number, website and password (stored only as a secure hash) when a Customer signs up.
• Connection information: when a Customer connects WhatsApp through Meta's Embedded Signup, we receive their WhatsApp Business Account ID, phone number ID and an access token issued by Meta. We use these only to send and receive messages for that Customer.
• Message data: messages exchanged between a Customer and their end users on WhatsApp, phone numbers and profile names, processed to generate replies, route chats to the Customer's team and honour opt-outs.
• Store data: if a Customer connects a store (e.g. Shopify), we read product, policy and order information with read-only access to answer questions. Order details are shown only to the phone number that placed the order.
• Knowledge files that Customers upload (FAQs, documents).

2. How we use information

To provide and support the Service: replying to messages, recommending products, tracking orders, handing chats to humans, sending broadcasts that end users opted in to, preventing abuse, and billing. We do not sell personal data and we do not use end-user messages for advertising.

3. Service providers

We share data only as needed to run the Service: Meta Platforms (WhatsApp Business Platform), our hosting provider, our AI provider Anthropic (to generate replies), and the Customer's own store platform. Each processes data under its own terms and privacy policy.

4. Retention

We keep recent conversation context only as long as needed to answer and hand over chats, and account data for as long as the account is active. Customers can ask us to delete their data at any time (see Data deletion).

5. Security

Access tokens and keys are stored on our server and never shown to Customers' team members. Traffic uses HTTPS, and webhook messages from Meta are verified with a signature.

6. Roles

For end-user messages, the Customer decides what the assistant does and is responsible for having a lawful basis and opt-in to message its end users. Buy2Grow processes those messages on the Customer's behalf.

7. Your rights and contact

You can request access, correction or deletion of your information by emailing buy2grow2026@gmail.com. End users should contact the business they were chatting with, or email us and we will pass the request on.

These terms govern use of the Buy2Grow Service provided by Buy2Grow. By creating an account you agree to them.

1. The Service

Buy2Grow provides an AI-assisted WhatsApp assistant for businesses on the official WhatsApp Business Platform, including automated replies, knowledge-base answers, product and order look-ups, human handover and broadcast tools. Features vary by plan.

2. Accounts

You must give accurate details and keep your login secure. Accounts are activated after we confirm your plan and payment. You are responsible for activity under your account.

3. WhatsApp and Meta

You must comply with the WhatsApp Business Terms, the WhatsApp Business Messaging Policy and Meta's Commerce Policy. You must have your end users' opt-in before sending them template messages. Meta may charge your business directly for conversations; those charges are separate from your Buy2Grow plan. We are not responsible for actions Meta takes on your number or account.

4. Acceptable use

You may not use the Service for spam, unlawful, misleading or harmful content, or to message people who have not opted in or who have opted out.

5. AI replies

Automated replies are generated from the information you provide. You are responsible for keeping your FAQs, prices and policies accurate and for reviewing how the assistant answers. The assistant hands conversations to your team when it cannot answer.

6. Fees

Plan fees are shown on our pricing page, exclude GST unless stated, and are billed monthly or yearly in advance. See our Refund & Cancellation Policy.

7. Suspension and termination

You can cancel at any time. We may suspend accounts that breach these terms, Meta's policies or the law, or that are unpaid.

8. Liability

The Service is provided "as is". To the extent permitted by law, our total liability is limited to the fees you paid in the three months before the claim, and we are not liable for indirect or consequential losses, lost sales or actions by third-party platforms.

9. Changes and law

We may update these terms and will post the new version here. These terms are governed by the laws of India.

Cancellation

You can cancel your plan at any time by emailing buy2grow2026@gmail.com or messaging us on WhatsApp. Cancellation takes effect at the end of the current billing period, and you keep access until then.

Refunds

• Monthly plans: fees already paid for the current month are not refundable.
• Yearly plans: you can request a full refund within 7 days of your first payment. After that, yearly fees are not refundable.
• If we are unable to activate your account, or you were charged twice or by mistake, we refund the full amount.
• Meta's WhatsApp conversation charges are billed by Meta directly and are not refundable by us.

How refunds are paid

Approved refunds are returned to the original payment method within 7–10 business days.

You can ask us to delete your data at any time.

Customers (businesses)

1. Email buy2grow2026@gmail.com from your account email with the subject "Delete my data".
2. We confirm the request and delete your account, connected WhatsApp tokens, knowledge files and stored conversation data within 30 days, except records we must keep by law (e.g. invoices).
3. To remove our access from Meta yourself, open Meta Business Settings → Integrations / Connected apps, and remove Buy2Grow.

End users (people who chatted with a business)

Reply STOP in the chat to stop messages. To delete your conversation data, email us with the business name and your WhatsApp number, and we delete it within 30 days.

Facebook Login

If you connected WhatsApp using Facebook Login, you can also remove the app under Facebook Settings → Apps and Websites. Email us to have the related data deleted.